Shipping and returns
Your order will be send the first working day after the receiving and confirming your payment.
Whatever the shipping method you choose, we will provide a link so you can track your order online.
if a product is out of stock, we provided you with a estimated delivery time just ask us.
We ship our goods to all European mainland locations for the prices check out with the goods you want to purchase in your chart the shipping cost will be calculated automatically.
International orders can have taxes, fees or tariffs that are not included in the total price.
We are not responsible for any damage that may occur after sending your package, but we do everything possible to protect all fragile items.
Have a question mail us first using the contact form .
Further info on our checkout page.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
-We only allow returns if the item is in perfect condition.
-In case of returns shipment costs will be paid by the buyer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
bonsaiLed.com give you the best after sales support by answering your questions as soon as possible, and in case of failure in the product we are at your disposal to solve the issue as quickly and efficiently as possible.
-The Product warranty is 2 years from the date of purchase of or light fixtures The cost for sending it to us will payed by the costumer We pay for sending it back to the costumer .
DIY Parts come without warranty due to the nature of the products.